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@incollection{eurostat_ent_w_comp,
title = {Share of enterprises who used computers in the United Kingdom
(UK) and European Union (EU-28 countries) from 2010 to 2015
[Graph]},
author = {Eurostat},
booktitle = {Statista},
url =
{https://www-statista-com.thi.idm.oclc.org/statistics/275306/share-of-enterprises-who-used-computers-in-the-uk-and-eu-since-2010/},
year = 2016,
month = {may},
urldate = {2020-10-12}
}
@incollection{iresearch_ent_w_comp,
title = {Computer usage rate in enterprises in China from 2011 to 2016
[Graph]},
author = {iResearch},
booktitle = {Statista},
url =
{https://www-statista-com.thi.idm.oclc.org/statistics/885270/enterprise-computer-usage-rate-in-china/},
year = 2018,
month = {jul},
urldate = {2020-10-12}
}
@incollection{itu_hh_w_comp,
title = {Share of households with a computer at home worldwide from
2005 to 2019 [Graph]},
author = {ITU},
booktitle = {Statista},
url =
{https://www-statista-com.thi.idm.oclc.org/statistics/748551/worldwide-households-with-computer/},
year = 2019,
month = {nov},
urldate = {2020-10-12}
}
@article{bretz_finger_force,
author = {Bretz, Károly and Jobbágy, Ákos and Bretz, Károly},
year = 2010,
month = 04,
title = {Force measurement of hand and fingers},
journal = {Biomechanica Hungarica},
doi = {10.17489/biohun/2010/1/07}
}
@online{ergopedia_keyswitch,
author = {Ergopedia},
title = {Comparing Mechanical, Membrane and Scissor-Switch Membrane Keyboards - Ergonomic Considerations of Keyswitch Type},
url = {http://www.ergopedia.ca/ergonomic_concepts/Mechanical_Keyswitches_Membrane_Keyswitches_and_Scissor_Switch_Membrane_Keyswitches_Ergonomic_Considerations.html},
urldate = {2021-06-30}
}
@online{keychatter_topre,
author = {KeyChatter},
title = {TOPRE},
url = {https://www.keychatter.com/topre-switches/},
urldate = {2021-07-01}
}
@online{realforce_topre,
author = {Realforce},
title = {Products - Category},
url = {https://www.realforce.co.jp/en/products/},
urldate = {2021-07-01}
}
@article{kim_typingforces,
title = {Differences in typing forces, muscle activity, comfort, and
typing performance among virtual, notebook, and desktop
keyboards},
journal = {Applied Ergonomics},
volume = 45,
number = 6,
pages = {1406 - 1413},
year = 2014,
issn = {0003-6870},
doi = {https://doi.org/10.1016/j.apergo.2014.04.001},
url =
{http://www.sciencedirect.com/science/article/pii/S000368701400043X},
author = {Jeong Ho Kim and Lovenoor Aulck and Michael C. Bartha and
Christy A. Harper and Peter W. Johnson}
}
@online{statist_counterbalancing,
author = {Stephanie Glen},
title = {Counterbalancing in Research},
url = {https://www.statisticshowto.com/counterbalancing-2/},
urldate = {2020-10-12}
}
@incollection{handbook_chi,
title = {Chapter 1 - Human-Computer Interaction: Background and Issues},
editor = {Marting G. Helander and Thomas K. Landauer and Prasad
V. Prabhu},
booktitle = {Handbook of Human-Computer Interaction (Second Edition)},
publisher = {North-Holland},
edition = {Second Edition},
address = {Amsterdam},
pages = {3 - 31},
year = 1997,
isbn = {978-0-444-81862-1},
doi = {https://doi.org/10.1016/B978-044481862-1.50067-4},
url =
{http://www.sciencedirect.com/science/article/pii/B9780444818621500674},
author = {Raymond S. Nickerson and Thomas K. Landauer}
}
@article{iso9995-1,
title = {Information technology — Keyboard layouts for text and office
systems},
author = {International Organization for Standardization},
journal = {International Organization for Standardization},
year = 2018
}
@article{iso9241-411,
title = {Ergonomics of human-system interaction Part 411: Evaluation
methods for the design of physical input devices},
author = {International Organization for Standardization},
journal = {International Organization for Standardization},
pages = 56,
year = 2014
}
@article{iso9995-2,
title = {Information technology — Keyboard layouts for text and office
systems — Part 2: Alphanumeric section},
author = {International Organization for Standardization},
journal = {International Organization for Standardization},
year = 2009,
url = {https://www.iso.org/standard/51644.html}
}
@article{ansi-incits-154-1988,
title = {Office Machines And Supplies, Alphanumeric Machines, Keyboard
Arrangement},
author = {InterNational Committee for Information Technology Standards},
year = 2009,
url = {https://webstore.ansi.org/Standards/INCITS/INCITS1541988S2009}
}
@article{jis-x-6002-1980,
title = {Keyboard Layout For Information Processing Using The JIS 7 Bit
Coded Character Set (FOREIGN STANDARD)},
author = {Japanese Industrial Standards [JIS]},
year = 1980,
url = {https://webstore.ansi.org/Standards/JIS/JIS60021980}
}
@Inbook{immel_fre,
author = {Immel, Karl-Albrecht},
title = {Verständlichkeit messen?},
bookTitle = {Regionalnachrichten im Hörfunk: Verständlich schreiben för
Radiohörer},
year = 2014,
publisher = {Springer Fachmedien Wiesbaden},
address = {Wiesbaden},
pages = {17--19},
isbn = {978-3-658-04893-8},
doi = {10.1007/978-3-658-04893-8_5},
url = {https://doi.org/10.1007/978-3-658-04893-8_5}
}
@article{flesch_fre,
title = {A new readability yardstick.},
author = {Flesch, Rudolph},
journal = {Journal of Applied Psychology},
volume = 32,
number = 3,
pages = {221-233},
year = 1948,
publisher = {American Psychological Association}
}
@article{kujala_ux_curve,
author = {Kujala, Sari and Roto, Virpi and Väänänen-Vainio-Mattila,
Kaisa and Karapanos, Evangelos and Sinnelä, Arto},
title = "{UX Curve: A method for evaluating long-term user experience}",
journal = {Interacting with Computers},
volume = 23,
number = 5,
pages = {473-483},
year = 2011,
month = 07,
issn = {0953-5438},
doi = {10.1016/j.intcom.2011.06.005},
url = {https://doi.org/10.1016/j.intcom.2011.06.005},
eprint =
{https://academic.oup.com/iwc/article-pdf/23/5/473/1878341/iwc23-0473.pdf},
}
@article{lewis_vas,
title = {User experience rating scales with 7, 11, or 101 points: does
it matter?},
author = {Lewis, James R and Erdin{\c{c}}, Oǧuzhan},
journal = {Journal of Usability Studies},
volume = 12,
number = 2,
pages = {73--91},
year = 2017,
publisher = {Usability Professionals' Association Bloomingdale, IL}
}
@book{netter_anatomy,
title = {Atlas of Human Anatomy, 7th Edition},
author = {Netter, Frank H.},
year = 2018,
publisher = {Elsevier Health Sciences}
}
@InProceedings{broel_dektop_or_smartphone,
author = "Br{\"o}hl, Christina and Rasche, Peter and Jablonski, Janina
and Theis, Sabine and Wille, Matthias and Mertens, Alexander",
editor = "Zhou, Jia and Salvendy, Gavriel",
title = "Desktop PC, Tablet PC, or Smartphone? An Analysis of Use
Preferences in Daily Activities for Different Technology
Generations of a Worldwide Sample",
booktitle = "Human Aspects of IT for the Aged Population. Acceptance,
Communication and Participation",
year = 2018,
publisher = "Springer International Publishing",
address = "Cham",
pages = "3--20",
abstract = "Our daily life is characterized by increasing
digitalization. As a result digital technologies are becoming
an integrated part of everyday activities. The most used
devices are desktop PCs or laptops, tablet PCs, and
smartphones, which mainly differ with regard to the screen
size and the method of data entry. Given the growing diffusion
of technological devices, the increasing ownership of multiple
devices, and the resulting different usage patterns between
devices, it is essential to gain insights into which devices
are used for which activities. The aim of this analysis was to
examine a total of 21 activities people engage in on a
day-to-day basis with regard to desktop PC or laptop, tablet
PC, and smartphone usage. When considering user
characteristics with regard to technology, one of the most
influential factors is the user's age. Therefore, the sample
(N{\thinspace}={\thinspace}1923) was analyzed with regard to
four different technology generations. Results show that there
are significant differences in device usage between the
activities under study and between the four analyzed
technology generations.",
isbn = "978-3-319-92034-4"
}
@article{noyes_qwerty,
title = {QWERTY-the immortal keyboard},
author = {Noyes, Jan},
journal = {Computing \& Control Engineering Journal},
volume = 9,
number = 3,
pages = {117--122},
year = 1998,
publisher = {IET}
}
@online{gs_statcounter_dmt_2020,
author = {StatCounter},
title = {Desktop vs Mobile vs Tablet Market Share Worldwide},
url = {https://gs.statcounter.com/platform-market-share/desktop-mobile-tablet/worldwide/2020},
urldate = {2021-06-28}
}
@article{punnett_vdu,
title = {Visual display unit work and upper extremity musculoskeletal
disorders},
author = {Punnett, Laura and Bergqvist, Ulf},
journal = {Stockholm: National Institute for Working Life},
volume = 997,
year = 1997
}
@article{bassett_keycap,
author = {Nathanael Edward Bassett and Jason Edward Archer},
title = {“Enjoy your feeling”: A media archaeology of material publics},
journal = {Communication and the Public},
volume = 2,
number = 3,
pages = {239-252},
year = 2017,
doi = {10.1177/2057047317722571},
URL = { https://doi.org/10.1177/2057047317722571 },
eprint = { https://doi.org/10.1177/2057047317722571 }
,
abstract = { Ubiquitous technology depends upon imposing
standards. Choices in function and form reflect the
homogenization of artifacts, necessitated by the intentions of
experts to satisfy a plurality of users. In material publics,
users with expert knowledge can develop customized artifacts
satisfying desired affordances or aesthetics. This project
involves a media archaeology of computer keyboard design to
explore the relationship between experts, publics, and the
creation of these artifacts. Participation in these
communities and study of enthusiast records result in a
public-expert knowledge. The importance granted to minutia of
design, from the choice of plastics to spring tensioning,
parallels new form factors that reflect highly personalized
choices. These reassert user control over the materiality of
an otherwise ubiquitous and mundane mediating
artifact. Publics then create a new political materiality by
recomposing artifacts beyond what commercial expertise
prescribes. }
}
@article{ripat_ergo,
title = {Effectiveness of an ergonomic keyboard for typists with work
related upper extremity disorders: A follow-up study},
author = {Ripat, Jacquie and Giesbrecht, Ed and Quanbury, Arthur and
Kelso, Sarah},
journal = {Work},
volume = 37,
number = 3,
pages = {275--283},
year = 2010,
publisher = {IOS Press}
}
@article{baker_ergo,
title = {The effect of three alternative keyboard designs on forearm
pronation, wrist extension, and ulnar deviation: a
meta-analysis},
author = {Baker, Nancy A and Cidboy, Erin L},
journal = {American Journal of Occupational Therapy},
volume = 60,
number = 1,
pages = {40--49},
year = 2006,
publisher = {American Occupational Therapy Association}
}
@article{tittiranonda_ergo,
title={Effect of four computer keyboards in computer users with upper extremity musculoskeletal disorders},
author={Tittiranonda, Pat and Rempel, David and Armstrong, Thomas and Burastero, Stephen},
journal={American journal of industrial medicine},
volume={35},
number={6},
pages={647--661},
year={1999},
publisher={Wiley Online Library}
}
@article{rempel_ergo,
title = {The effect of six keyboard designs on wrist and forearm
postures},
author = {Rempel, David and Barr, Alan and Brafman, David and Young, Ed},
journal = {Applied ergonomics},
volume = 38,
number = 3,
pages = {293--298},
year = 2007,
publisher = {Elsevier}
}
@article{rempel_force,
title={The effect of keyboard keyswitch make force on applied force and finger flexor muscle activity},
author={Rempel, David and Serina, Elaine and Klinenberg, Edward and Martin, Bernard J and Armstrong, Thomas J and Foulke, James A and Natarajan, Sivakumaran},
journal={Ergonomics},
volume={40},
number={8},
pages={800--808},
year={1997},
publisher={Taylor \& Francis}
}
@article{peery_3d_keyswitch,
title = {3D Printed Composite Keyboard Switches},
journal = {Procedia Manufacturing},
volume = 17,
pages = {357-362},
year = 2018,
note = {28th International Conference on Flexible Automation and
Intelligent Manufacturing (FAIM2018), June 11-14, 2018,
Columbus, OH, USAGlobal Integration of Intelligent
Manufacturing and Smart Industry for Good of Humanity},
issn = {2351-9789},
doi = {https://doi.org/10.1016/j.promfg.2018.10.057},
url =
{https://www.sciencedirect.com/science/article/pii/S2351978918311739},
author = {Alec Peery and Dušan Sormaz},
keywords = {Keyboard, Ergonomics, 3D Printing},
}
@misc{chen_mech_switch,
title = {Structure of mechanical key switch},
author = {Chen, Win-Join},
year = 1992,
publisher = {Google Patents},
note = {US Patent 5,124,514}
}
@inproceedings{akagi_keyswitch,
title = {A computer keyboard key feel study in performance and
preference},
author = {Akagi, Kenichi},
booktitle = {Proceedings of the Human Factors Society Annual Meeting},
volume = 36,
number = 5,
pages = {523--527},
year = 1992,
organization = {SAGE Publications Sage CA: Los Angeles, CA}
}
@inproceedings{brunner_keyswitch,
title = {Effects of keyboard design and typing skill on user keyboard
preferences and throughput performance},
author = {Brunner, Hans and Richardson, Rose Mae},
booktitle = {Proceedings of the Human Factors Society Annual Meeting},
volume = 28,
number = 3,
pages = {267--271},
year = 1984,
organization = {SAGE Publications Sage CA: Los Angeles, CA}
}
@article{gerard_keyswitch,
title = {The effects of keyswitch stiffness on typing force, finger
electromyography, and subjective discomfort},
author = {Gerard, Michael J and Armstrong, Thomas J and Franzblau,
Alfred and Martin, Bernard J and Rempel, David M},
journal = {American Industrial Hygiene Association Journal},
volume = 60,
number = 6,
pages = {762--769},
year = 1999,
publisher = {Taylor \& Francis}
}
@online{te_connect,
author = {TE Connectivity},
title = {8134-HC-8P2 - Application specification},
url = {https://www.te.com/usa-en/product-7-1437514-0.html},
urldate = {2021-07-01}
}
@online{gmmk_hot_swap,
author = {Glorious LLC},
title = {GMMK GLORIOUS MODULAR MECHANICAL KEYBOARD},
url = {https://www.pcgamingrace.com/products/gmmk-full-brown-switch},
urldate = {2021-07-01}
}
@article{fagarasanu_force_training,
title = {The training effect on typing on two alternative keyboards},
author = {Fagarasanu, Mircea and Kumar, Shrawan and Narayan, Yogesh},
journal = {International Journal of Industrial Ergonomics},
volume = 35,
number = 6,
pages = {509--516},
year = 2005,
publisher = {Elsevier}
}
@inproceedings{hoffmann_typeright,
title = {TypeRight: a keyboard with tactile error prevention},
author = {Hoffmann, Alexander and Spelmezan, Daniel and Borchers, Jan},
booktitle = {Proceedings of the SIGCHI conference on human factors in
computing systems},
pages = {2265--2268},
year = 2009
}
@article{radwin_keyswitch,
title = {Computer key switch force-displacement characteristics and
short-term effects on localized fatigue},
author = {Radwin, Robert G and Ruffalo, Barry A},
journal = {Ergonomics},
volume = 42,
number = 1,
pages = {160--170},
year = 1999,
publisher = {Taylor \& Francis}
}
@inproceedings{loricchio_force_speed,
title = {Key force and typing performance},
author = {Loricchio, David F},
booktitle = {Proceedings of the Human Factors Society Annual Meeting},
volume = 36,
number = 4,
pages = {281--282},
year = 1992,
organization = {SAGE Publications Sage CA: Los Angeles, CA}
}
@inproceedings{chen_typing_test,
title = {Quantitative evaluation of 4 computer keyboards: Wrist posture
and typing performance},
author = {Chen, C and Burastero, S and Tittiranonda, P and Hollerbach, K
and Shih, M and Denhoy, R},
booktitle = {Proceedings of the Human Factors and Ergonomics Society annual
meeting},
volume = 38,
number = 17,
pages = {1094--1098},
year = 1994,
organization = {SAGE Publications Sage CA: Los Angeles, CA}
}
@article{pereira_typing_test,
title = {The effect of keyboard key spacing on typing speed, error,
usability, and biomechanics: Part 1},
author = {Pereira, Anna and Lee, David L and Sadeeshkumar, Harini and
Laroche, Charles and Odell, Dan and Rempel, David},
journal = {Human factors},
volume = 55,
number = 3,
pages = {557--566},
year = 2013,
publisher = {Sage Publications Sage CA: Los Angeles, CA}
}
@online{cherry_mx_brown,
author = {Cherry AG},
title = {CHERRY MX BROWN},
url = {https://www.cherrymx.de/en/mx-original/mx-brown.html#techSpecs},
urldate = {2021-07-01}
}
@online{cherry_mx_blue,
author = {Cherry AG},
title = {CHERRY MX BLUE},
url = {https://www.cherrymx.de/en/mx-original/mx-blue.html#techSpecs},
urldate = {2021-07-01}
}
@online{cherry_mx_red,
author = {Cherry AG},
title = {CHERRY MX RED},
url = {https://www.cherrymx.de/en/mx-original/mx-red.html#techSpecs},
urldate = {2021-07-01}
}
@misc{wiki_kb_layouts,
author = "Wikimedia Commons contributors",
title = "File:Physical keyboard layouts comparison ANSI ISO JIS.png ---
Wikimedia Commons{,} the free media repository",
year = 2020,
url =
"\url{https://commons.wikimedia.org/w/index.php?title=File:Physical_keyboard_layouts_comparison_ANSI_ISO_JIS.png&oldid=504692555}",
urldate = {2021-07-02}
}
@book{mackenzie_metrics,
title = {Text entry systems: Mobility, accessibility, universality},
author = {MacKenzie, I Scott and Tanaka-Ishii, Kumiko},
year = 2010,
publisher = {Elsevier}
}
@inproceedings{soukoreff_metrics,
title = {Metrics for text entry research: An evaluation of MSD and
KSPC, and a new unified error metric},
author = {Soukoreff, R William and MacKenzie, I Scott},
booktitle = {Proceedings of the SIGCHI conference on Human factors in
computing systems},
pages = {113--120},
year = 2003
}
@article{gerard_audio_force,
title = {Short term and long term effects of enhanced auditory feedback
on typing force, EMG, and comfort while typing},
author = {Gerard, Michael J and Armstrong, Thomas J and Rempel, David A
and Woolley, Chuck},
journal = {Applied Ergonomics},
volume = 33,
number = 2,
pages = {129--138},
year = 2002,
publisher = {Elsevier}
}
@article{martin_force,
title = {Keyboard reaction force and finger flexor electromyograms
during computer keyboard work},
author = {Martin, Bernard J and Armstrong, Thomas J and Foulke, James A
and Natarajan, Sivakumaran and Klinenberg, Edward and Serina,
Elaine and Rempel, David},
journal = {Human Factors},
volume = 38,
number = 4,
pages = {654--664},
year = 1996,
publisher = {SAGE Publications Sage CA: Los Angeles, CA}
}
@article{rose_force,
title = {Keyboard operating posture and actuation force: Implications
for muscle over-use},
author = {Rose, MJ},
journal = {Applied Ergonomics},
volume = 22,
number = 3,
pages = {198--203},
year = 1991,
publisher = {Elsevier}
}
@article{reaz_emg,
title = {Techniques of EMG signal analysis: detection, processing,
classification and applications},
author = {Reaz, Mamun Bin Ibne and Hussain, M Sazzad and Mohd-Yasin,
Faisal},
journal = {Biological procedures online},
volume = 8,
number = 1,
pages = {11--35},
year = 2006,
publisher = {Springer}
}
@article{halaki_emg,
title = {Normalization of EMG signals: to normalize or not to normalize
and what to normalize to},
author = {Halaki, Mark and Ginn, Karen},
journal = {Computational intelligence in electromyography analysis-a
perspective on current applications and future challenges},
pages = {175--194},
year = 2012,
publisher = {InTech Rijeka}
}
@article{takala_emg,
title = {Placement of forearm surface EMG electrodes in the assessment
of hand loading in manual tasks},
author = {Takala, Esa-Pekka and Toivonen, Risto},
journal = {Ergonomics},
volume = 56,
number = 7,
pages = {1159--1166},
year = 2013,
publisher = {Taylor \& Francis}
}
@inproceedings{bell_pauseboard,
title = {PauseBoard: A Force-Feedback Keyboard for Unintrusively
Encouraging Regular Typing Breaks},
author = {Bell, Lewis and Lees, Jay and Smith, Will and Harding, Charlie
and Lee, Ben and Bennett, Daniel},
booktitle = {Extended Abstracts of the 2020 CHI Conference on Human Factors
in Computing Systems},
pages = {1--8},
year = 2020
}
@article{bufton_typingforces,
title = {Effect of keyswitch design of desktop and notebook keyboards
related to key stiffness and typing force},
author = {Bufton, Marcia J and Marklin, Richard W and Nagurka, Mark L
and Simoneau, Guy G},
journal = {Ergonomics},
volume = 49,
number = 10,
pages = {996--1012},
year = 2006,
publisher = {Taylor \& Francis}
}
@misc{johnson_loadcell,
title = {Load cell},
author = {Johnson, Thomas H},
year = 1994,
publisher = {Google Patents},
note = {US Patent 5,313,023}
}
@inproceedings{nguyen_ueq,
title={Text Input Methods in Virtual Reality using Radial Layouts},
author={Nguyen, Anh and Bittman, Samuel and Zank, Markus},
booktitle={26th ACM Symposium on Virtual Reality Software and Technology},
pages={1--3},
year={2020}
}
@inproceedings{olshevsky_ueq,
title={Touchless Gestures for Interactive Messaging: Gesture Interface for Sending Emoji},
author={Olshevsky, Vyacheslav and Bondarets, Ivan and Kozyr, Andrii and Trunov, Oleksandr and Shcherbina, Artem and Tolmachov, Igor and Alkhimova, Svitlana},
booktitle={22nd International Conference on Human-Computer Interaction with Mobile Devices and Services},
pages={1--4},
year={2020}
}
@inproceedings{gkoumas_ueq,
title={Usability of visibly adaptive smartphone keyboard layouts},
author={Gkoumas, Apostolos and Komninos, Andreas and Garofalakis, John},
booktitle={Proceedings of the 20th Pan-Hellenic Conference on Informatics},
pages={1--6},
year={2016}
}
@article{schrepp_ueq_handbook,
title={User experience questionnaire handbook},
author={Schrepp, Martin},
journal={All you need to know to apply the UEQ successfully in your project},
year={2015}
}
@article{rowley_surveys,
title={Designing and using research questionnaires},
author={Rowley, Jenny},
journal={Management research review},
year={2014},
publisher={Emerald Group Publishing Limited}
}
@article{hrob_observer,
title={Observer bias in randomised clinical trials with binary outcomes: systematic review of trials with both blinded and non-blinded outcome assessors},
author={Hr{\'o}bjartsson, Asbj{\o}rn and Thomsen, Ann Sofia Skou and Emanuelsson, Frida and Tendal, Britta and Hilden, J{\o}rgen and Boutron, Isabelle and Ravaud, Philippe and Brorson, Stig},
journal={Bmj},
volume={344},
year={2012},
publisher={British Medical Journal Publishing Group}
}
@article{berger_observer,
title={Wildbook: Crowdsourcing, computer vision, and data science for conservation},
author={Berger-Wolf, Tanya Y and Rubenstein, Daniel I and Stewart, Charles V and Holmberg, Jason A and Parham, Jason and Menon, Sreejith and Crall, Jonathan and Van Oast, Jon and Kiciman, Emre and Joppa, Lucas},
journal={arXiv preprint arXiv:1710.08880},
year={2017}
}
@inproceedings{schenk_crowdsource,
title={Crowdsourcing: What can be Outsourced to the Crowd, and Why},
author={Schenk, Eric and Guittard, Claude and others},
booktitle={Workshop on open source innovation, Strasbourg, France},
volume={72},
pages={3},
year={2009},
organization={Citeseer}
}
@article{howe_crowdsource,
title={The rise of crowdsourcing},
author={Howe, Jeff and others},
journal={Wired magazine},
volume={14},
number={6},
pages={1--4},
year={2006}
}
@book{howe_crowd_book,
title = {Crowdsourcing: How the Power of the Crowd is Driving the Future of Business},
author = {Jeff Howe},
publisher = {Random House Business},
isbn = {1905211155, 9781905211159},
year = {2006},
}
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